ATTENTION ALL ADVANTAGE XI USERS

 
Over the past week and a half, many users having Godaddy Email accounts have experienced email sending issues. The problem happens when Advantage Xi connects to the Godaddy SMTP Server to send email, it connects and then the server drops the connection without producing an error.  In the process of trying to make a workaround for this issue, we posted updates that caused a secondary problem which resulted in sending problems for some non-Godaddy users.
 
We have posted updates to correct the problem - If you have been having email sending problems, please check for updates (Utilities > Update Software) and download the latest files.  When you come back into Advantage Xi after doing updates you may still get an error that pops up (Error 5) – Simply go into the Advantage Xi Email module and look in your OUTBOX. Delete the LAST Email in the list or Drag/Drop this email into the SEND ERRORS folder and try to send emails again. If you still are unable to send emails then Exit Advantage Xi and Come back in and try the send again. The last email in the list was not able to be sent for some reason and the attempted fix for GoDaddy tried to process it which resulted in creating the problem.  
 
We are very sorry for the problems that this caused. We will try harder to prevent this kind of error in the future. If you have called in for support and not been contacted yet, please forgive us, we are not ignoring you…  The unusually high support call volume has adversely affected our ability to get to you in a timely manner.
 
Mark A. Stepp